Adventure Foods

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If for any reason you are unhappy with one of our seasonings or spice blends that are marketed under Adventure BBQ, Adventure Foods, or Meat Master Mike, it is eligible for a return and full credit towards your account. This applies to retail sales only, from our website. If you have purchased a product from a reseller, please contact that seller.

Any product sold on the websites that we do not produce will be eligible for a refund or exchange if it is damaged on receipt or is otherwise defective.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will credit your account, which can be used towards any of our products.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@adventure-foods.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a photo at service@adventure-foods.com. We will advise you on how to proceed from there.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

We will handle return shipping on a case-by-case basis.